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Customers learning about a Tern NBD e-bike

How Can We Help?

Welcome to the Kruse + Company Bicycle Shop FAQ section, where we address your most common queries about our premier eBike offerings. We are particularly passionate about helping those who aren't avid cyclists and are venturing into the world of electric bikes for the first time. Let's navigate the gears of curiosity together and ensure your journey with e-Bikes is nothing short of electrifying.

Can't find the answer to you question here?

  • How does an e-Bike work?
    An e-Bike, also known as an electric bike, works by combining traditional pedaling power with the assistance of an electric motor. The motor is powered by a rechargeable battery and can be activated by a throttle or pedal-assist system. With pedal-assist, the motor kicks in as you pedal, providing additional power to make pedaling easier. The level of assistance can be adjusted to suit the rider's preference.
  • Can I get exercise riding an e-Bike?
    Absolutely! While e-bikes provide pedal assistance, most e-Bikes still require the rider to pedal. In fact, many e-bike riders find that they are able to ride for longer periods of time and cover more distance, which can lead to a greater overall workout. Additionally, e-bikes often have multiple levels of assistance, allowing the rider to choose the level of effort they want to exert. So, whether you're looking for a leisurely ride or an intense workout, an e-bike can provide a great source of exercise. If your exercise is important to you, look for a Class-I e-Bike so a more natural riding experience.
  • How fast does an e-bike go?
    Area legislation establishes the regulation of e-bike operation and speeds. In California, and most states, there are three classes of e-Bikes: Class 1: These e-Bikes are equipped with a motor that provides assistance only when you pedal (pedal assist), and the motor stops when you reach a speed of 20 mph. Class 1 e-Bikes are allowed on many bike paths and roads. Class 2: These e-Bikes have a throttle that can propel the bike up to 20 mph without pedaling. Class 2 e-Bikes are also usually allowed on most bike paths and roads. Class 3: These e-Bikes have a motor that provides assistance only when you pedal, and it stops when you reach a speed of 28 mph. Class 3 e-Bikes are not allowed on most bike paths and are restricted to roads and bike lanes. It is important to note that laws regarding e-Bikes vary by state and municipality, so it is important to research and understand the regulations in your area before purchasing an e-Bike. At Kruse + Company, our knowledgeable staff are happy to answer any questions and provide guidance on selecting the right e-Bike for you.
  • I've seen e-Bikes online that allow the rider to go faster than 20 mph with a throttle. Does Kruse + Company sell these types of e-Bikes?
    No. In most cases, two-wheel vehicles that allow you to go faster than 20 mph with a throttle, or exceed 28 mph with motor assistance, are not legal to operate on streets in California as they fall outside the legal definition of en electric bicycle. Manufacturers try to market them like regular e-bikes, but under the law they are closer to motor scooters and motorcycles. In order to operate them riders may need to obtain vehicle registration, a special license or follow specific rules regarding where they can ride. At Kruse + Company, we prioritize the safety and compliance of our customers and only offer e-Bikes that adhere to the three main classifications.
  • Do e-Bikes charge themselves while pedaling or do I have to plug them in?
    All e-Bikes require external charging, meaning you have to plug them in to charge. The battery of an e-Bike can be charged using a regular household electrical outlet. The charging time varies from model to model, but on average, it takes between 2-6 hours to fully charge the battery. Each e-Bikes come with a charger specific to that make and model included in the purchase. It is recommended to follow the manufacturer's guidelines for charging to ensure your safety the longevity of the battery.
  • Are e-Bike batteries safe, I heard they can start fires?
    At Kruse Bicycle Shop, we understand that safety is the top priority for our customers. We want to assure you that most e-Bike batteries are safe when used and maintained properly. Like all batteries, e-Bike batteries can pose a risk if they are damaged or mishandled. However, there are several safety features built into modern e-Bike batteries that reduce the risk of fire or other hazards. To ensure the safety of your e-Bike battery, we recommend following these guidelines: - Only buy e-bikes equipped with electrical systems from reputable manufacturers that have received UL Safety Certification such as Bosch. - Always use the charger that comes with your e-Bike battery. Using a non-approved charger can damage the battery and increase the risk of fire. - Store your e-Bike battery in a cool, dry place away from direct sunlight and heat sources. - Inspect your e-Bike battery regularly for signs of damage or wear, such as cracks, bulges, or leaks. If you notice any of these issues, stop using the battery immediately and contact us for assistance. - Do not attempt to repair or modify your e-Bike battery yourself. This can be dangerous and may void the warranty. By following these guidelines and using your e-Bike battery responsibly, you can enjoy all the benefits of electric assist without compromising your safety. If you have any questions or concerns about e-Bike battery safety, please don't hesitate to contact us. Our team of experts is always here to help.
  • What are your store hours?
    We are open Wednesday through Friday from 10 am until 6 pm, Saturday 10 am until 5 pm. We are closed Sunday ad Monday. On Tuesday we have limited availability for test-rides by appointment only. Appointments must be made at least 24-hours in advance.
  • Do you service bicycles?
    Yes, we service most bicycles, with some exceptions. We service non-electric bicycles, but we are not equipped to service mountain bike suspension systems. We only service electric bicycles that are equipped with Bosch, Shimano, or VanMoof ebike systems.
  • What kind of bikes do you sell?
    We sell Royal Dutch Gazelle, Riese & Müller, Tern ebikes. We do not sell other e-bike brands or non-electric bicycles.
  • Do you sell e-bikes for kids?
    No, and we usually advise against buying an ebike for someone under the age of 16. For more on this topic read or blog post, "Why e-Bikes Might Not Be Child's Play".
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